Shipping Policy

SHIPPING POLICY

Last Updated: 29.03.2026

1. Discreet Shipping

Your privacy is our priority. All orders are shipped in plain, unmarked, discreet packaging with no reference to VELVET or the nature of the products inside. We do not disclose product details on the exterior of any package.

2. Shipping Within the United States

Velvet currently ships within the United States only, excluding Alaska, Hawaii, and U.S. territories. We offer shipments via major carriers such as USPS, UPS, FedEx, and DHL. Carrier selection is based on speed, reliability, and destination.

3. Processing Times

• All orders are processed and prepared for shipment within 2–3 business days (Monday–Friday, excluding holidays).

• Orders placed after 3:00 PM EST will begin processing on the next business day.

• Express / rush orders placed after 3:00 PM EST on Friday, or on Saturday/Sunday, will begin processing on Monday (or the next non-holiday business day).

4. Delivery Time Estimates

After the processing period, estimated transit times are:

Method	Estimated Delivery Time
Standard Shipping	3–5 business days
Priority Shipping	2–3 business days
Express / Expedited Shipping	1–2 business days
Premium Next-Day Delivery (Mon–Fri, before 3 PM EST)	1 business day

Delivery times are estimates and not guaranteed. Once shipped, transit time depends on the carrier and destination.

5. Free Discreet Shipping Over $69

Orders of $69 or more (before tax) qualify for Free Discreet Shipping within the contiguous U.S.

6. Holiday Shipping Delays

We work year-round, but deliveries may be affected by carrier availability. Carriers may experience delays on or around federal holidays.

7. Tracking Your Order

Once your order ships, a tracking number will be emailed to you within 12–48 business hours. You can monitor delivery progress directly through the carrier’s website.

8. Address Accuracy

You are responsible for entering a correct and complete shipping address at checkout. We are not responsible for delayed, lost, or undelivered packages caused by:

• Incorrect or incomplete addresses

• Forwarding addresses

• Missing apartment or unit numbers

9. Risk of Loss

Upon transfer of the package to the carrier, title and risk of loss pass to you, as stated in our Terms of Service. VELVET is not responsible for:

• Carrier delays

• Lost or stolen packages after delivery scan

• Weather or logistical disruptions

• “No access” delivery issues

If a package is marked “Delivered” by the carrier, you must contact the carrier directly for resolution.

10. Restricted Locations

We reserve the right to cancel and refund any order shipping to locations we cannot service or that restrict adult products by law.